ACE Learning

VFS Global Academy – Officer Operations Recruitment Training

Course Overview

Prepare for the VFS Global Officer – Operations role through seven self-paced modules, covering:

  • Module 1: International mobility, global education pathways and visa fundamentals
  • Module 2: Documents, identity and evidence control
  • Module 3: Online applications, identity steps and submission controls
  • Module 4: Verification, integrity and risk escalation
  • Module 5A–5G: Student visa operations in Australia, New Zealand, the United Kingdom, Canada, the United States, India and Japan
  • Module 6: Student recruitment, education mobility and career pathways
  • Module 7: Global mobility operations, partnership development and Academy commercialisation

How to Study

Modules are open for independent navigation. Follow Modules 1–7 in order. Each module includes a textbook PDF and Companion Slides PDF. Read the textbook, review the slides, work through the cases and practical activities, and review the questions and answers. Study Module 5 by country.

Learning Outcomes

Develop accurate document and data handling; controlled application and follow-up processes; evidence-led verification and escalation; country-specific process awareness; ethical recruitment and employability support; and partnership, operational and commercial planning skills.

Based on the supplied VFS Global Academy materials. This is general training, not authority to decide visas or provide regulated immigration advice. It does not guarantee admission, visas or employment. Check current official requirements and approved organisational procedures.

Exam Booking and Access

Access to the learning modules is free. Learners who wish to obtain certification must separately book and pass the examination. Complete all seven learning modules before registering for your exam.

Exam registration fee: AUD 480, including two attempts. ACE Learning collects this fee through the payment form within this course. The examination is conducted through the VFS Global Academy system and is not hosted on ACE Learning.

Exam Schedule and Registration

Exams are held every Friday, 2:00–3:00 pm Sydney time (Australia/Sydney). Candidate lists must be submitted to the exam team by close of business every Thursday for the following Friday session. Please arrange your booking and payment in advance so your registration can be included.

Booking and Exam Access

  1. Open the final Exam Booking activity, complete the booking form and pay the AUD 480 registration fee.
  2. After successful booking and payment, you will receive an exam confirmation email with your confirmed session details.
  3. Follow the link and instructions in that email to access the VFS Global Academy examination system during your scheduled exam window.

Please check your inbox and junk/spam folder for the confirmation email.

If You Accidentally Close the Exam Window

If you accidentally close the test window, you can reopen the test link and log in again. The system will not save your previous answers, and the timer will continue.

Exam Attempts

Each payment includes two attempts. Only your first and second submissions during the scheduled exam window will count. Any further submissions will not be considered, even if the exam link remains accessible.

If you do not pass after using both included attempts, you must make a new booking and pay AUD 480 again for another two attempts.

Results and Certificates

Test results will be released no later than the following Monday. Certificates will be issued to candidates who pass the examination.

Certification and VFS Career Applications

Learners who complete the programme and pass the examination will receive a Qualified Visa Submission Officer (QVSO) certificate from ACE and VFS Global Academy.

Each certificate carries a certificate number that can be used to verify and authenticate the certificate.

Certificate holders can quote their certificate number when applying for relevant VFS Global vacancies, including the Officer – Operations role, to support verification of their qualification during the recruitment process.

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